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Cancellation Policy


Paying the Trek /Tour fee:

The fee can be paid by online transfer/Check deposit/Cash deposit/Demand draft. Instruction for payment will be forwarded along with your confirmation email. When your transfer is done, please e-mail us a confirmation mail with your transfer details, so that we can follow up your reservation efficiently.

Cancelling your most awaited trek is the last thing we would want as trekkers. However, situations force us to take such a harsh decision. To make the pain and process easy we have come with new policies.

Cancellation terms:

For the cancellation of services due to any avoidable/unavoidable reasons, inform your trek coordinator or send us in writing at [email protected] At the time we receive your written cancellation, refunds will be based on the total fare are as follows.

Trek Cancellation Policy:

Cancellations prior to 07 days from the start of the Trek: Get a full refund (minus 5% trek cost). The money will be transferred to the same bank account from where the transaction was made.
Cancellations prior to 06 days from the start of the Trek: 100% full refund of trek cost in form of Trek The Himalayas trek voucher valid for 1 year from date of issue. This voucher is applicable for Indian treks only.
Cancellation on Start of Trek date: Get 20% refund of trek cost in form of Trek The Himalayas trek voucher valid for 1 year from date of issue. This voucher is applicable for Indian treks only.

Rental Gear Cancellation Policy:

Cancellations prior to 07 days from the start of the Trek: Get a full refund (minus 5% transaction cost). The money will transfer to the same bank account where the transaction was made.
Cancellations prior to 06 days from the start of the Trek: 100% Full refund of trek cost in form of Trek The Himalayas trek voucher valid for 1 year from date of issue. This voucher is applicable for Indian treks only.

Backpack offloading cancellation policy:

Cancellations prior to 07 days from the start of the Trek: Get a full refund (minus 5% transaction cost). The money will transfer to the same bank account where the transaction was made.
Cancellations prior to 06 days from the start of the Trek: 100% Full refund of trek cost in form of Trek The Himalayas trek voucher valid for 1 year from date of issue. This voucher is applicable for Indian treks only.

Important Points:

● Change of trek batch is dependent on the availability of seats in the batch
● TTH holds the right to change/cancel the policies, without prior notice
● Cash refund is applicable only in case of bookings made without using any promotional offer code or vouchers

FAQs:

When we cancel a trek?
This happens extremely rare but in situations of unfavorable weather conditions, government regulations, political issues or any other natural calamities we are forced to cancel treks. We will issue a trek voucher for the full trek amount. You can redeem the Trek Voucher for your next trek registration with us.

How to cancel your trek:
In case, you wish to cancel your trek,
1. Inform your trek coordinator through emails or mobile number
2. Alternatively, you can write to us at [email protected]

How long does the refund process take?
After you have cancelled your trek, if you asked for cashback then the refund amount will take 5-6 working days to reflect in your account. If it is a trek voucher, you will get it through an email within a few hours.

What is a Trek Voucher?
A Trek Voucher is a credit that can be added under your name and you can redeem it to book your future trek with Trek The Himalayas. Every Trek Voucher has a validity of one year. It is applicable only to Indian treks. Additionally, they are non-refundable, non-transferable. Please note that a trek voucher cannot be clubbed with offers or discounts.

How to use a Trek Voucher?
If you have received a Trek Voucher, Share it with assigned Trek coordinator after your registration. Voucher amount will be adjusted with selected trek cost.
For any further questions kindly get in touch with your Trek Coordinator.